Refund & Return Policy

All sales of all products are final, unless the item received is heavily damaged, defective, or incorrect.

Due to the collectible nature of TCG items, we maintain strict quality control and do not accept returns for the following reasons:

• Change of mind
• Buyer's remorse
• Opened or used products

You may request a return or refund only if one of the following applies:

• The item received is incorrect (wrong product sent)
• The item was damaged during shipping
• The item has a manufacturing defect

Important: Requests must be submitted within 48 hours of receiving the item.

To ensure fairness and prevent fraud, customers must record a clear, uncut unboxing video. The video must show:

• The original sealed package
• The shipping label, clearly visible
• A full, uncut recording from opening the package to inspecting the item

Important: Claims submitted without valid unboxing video evidence will not be accepted.

Returned items must meet all of the following conditions:

• In original condition (unused, and unopened if applicable)
• With complete original packaging
• Including all accessories, bonuses, or freebies included with the order

We reserve the right to reject returns that do not meet these conditions.

Once your return is approved:

• Refunds are processed within 3–7 business days on our side
• Refunds are issued via the original payment method, through our payment gateway partner, Midtrans

Shipping fees are non-refundable, unless the error was caused by us.

Important: Actual fund arrival time to your account depends on your payment method and bank/e-wallet provider — see Section 5a for details.

We process refunds through our payment gateway partners. The specific timing and method of your refund depend on the gateway and payment method used for the original transaction.

Eligible payment methods for automated refunds through our partners:

• Credit Card
• GoPay
• QRIS

For payment methods not listed above, refunds will be processed manually by us via bank transfer.

Estimated fund arrival time after a refund is approved and submitted to the gateway:

• Credit Card: 7–14 business days (up to 45 days for international / cross-border cards)
• Debit Card: may take longer, up to 2 months — customers may also need to contact their issuing bank directly
• GoPay, QRIS: typically faster, following each provider's own settlement time

Important: Our payment gateway partners do not charge extra fees for refunds — customers receive 100% of the eligible refund amount.

A refund can only be submitted once the original transaction status is "Settlement." If the transaction is still Pending or Capture, the order must instead be cancelled rather than refunded — this may affect processing time on our end.

If your refund has not arrived after the estimated time above, please contact our support team (Section 9) with your order number so we can verify the status with the relevant payment partner.

• If the issue is due to our mistake → we cover the return shipping cost
• If not → the customer is responsible for the return shipping cost

The following items are not eligible for return or refund:

• Opened booster packs, boxes, or sealed products
• Graded cards or single cards with condition disputes
• Items purchased during a sale or promotion, unless defective

Orders cannot be cancelled once:

• Payment has been confirmed
• The order has been processed or shipped

For any issues, please contact our support team and include the following:

• Order number
• Unboxing video
• Clear photos of the issue
• Payment method used (for refund-related inquiries)

We aim to respond within 1 business days.